Effective date: November 8, 2026
Shining Light Transitional Home for Young Adults (“Shining Light”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use and protect information through our website, slthya.com, and through our text messaging program, which we operate using our EASE CRM platform.
Information we collect
- Information you give us: such as your name, email address, phone number and message when you contact us, make a referral or make a donation.
- Text messaging information: your mobile phone number, a record of your consent to receive text messages (date, time, the consent wording you agreed to and the staff member who recorded it), any opt out requests, and message delivery status.
- Website information: basic technical information, such as browser type and pages visited, which our website may collect automatically.
How we use information
- To respond to your questions and requests.
- To provide and coordinate our services.
- To send text messages you have agreed to receive, such as secure links to review and sign your documents and verification codes.
- To keep accurate records and to meet our legal obligations.
Text messaging and mobile information
We do not sell, rent or share your mobile phone number or your text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties, except service providers that deliver our text messages on our behalf, and only for that purpose.
Our text messages never include health information or details about your services. Your documents can only be viewed through a secure link together with a separate verification code.
How we share information
We do not sell your personal information. We share information only with service providers that help us operate our website and services, when required by law, or when needed to protect the safety of a person.
Confidentiality and security
Information about the services you receive is kept confidential and protected as required by applicable law. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure.
How long we keep information
We keep information, including text messaging consent and opt out records, for as long as needed to provide our services and to meet legal and record keeping requirements.
Your choices
- You can stop text messages at any time by replying STOP. See our SMS Terms and Conditions.
- You can contact us to ask about or update the information we hold about you.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last updated.
Contact us
Shining Light Transitional Home for Young Adults
1431 Elizabeth Avenue, Suite 1963
Charlotte, NC 28204
Phone: +1 980 677 5755
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